Yes, all pieces can be sold unframed.

Yes. My standard sizes are 5”x7” and A4 but I can make up to frame size 16”x12”.

Yes, each piece is handmade by me and I hand write all the quotes in my unique font which was inspired by my Dad and Charles Rennie Mackintosh.

All of my art is custom-made so will not be an exact replica of the pictures shown.

I will try my best to match colours - samples can be sent to me at the customers expense

All payment is due in full at time of ordering, through Etsy.

Cancellation will only be accepted within 24 hrs of ordering.

I will send a photo of your piece before fixing it, at this stage any adjustments or corrections can be made, as I want you to be fully satisfied with your purchase. If cancellation is done at this stage I am afraid there can be no refund as I will have already done the work.

After the piece is framed no changes can be made.

Each piece is made to order. No two pieces will be identical, though I will try and replicate as close as possible to any seen in my shop.

No refunds can be given as these are bespoke pieces. Please read listings carefully for sizing and info about materials and frames.

If there is any error on my part with the words I will of course make good my error. It is the customers responsibility to make sure the piece is returned to me without damage. I will reimburse any extra postage costs my error causes.

All items in UK are sent First Class, small package through Royal Mail, prices will change depending on the Postal charges at the time.

First Class items usually delivered next day from posting.

If you require tracked or signed for post, in the U.K.please request at time of ordering so added costs can be allowed for.

All items sent outside the U.K will be sent tracked where available.

**European customers should now be aware that due to Brexit (not my choice) there maybe custom charges which the buyer is responsible for and possible delays in postage.**

Tracked to USA should take about a week but can take much longer depending on the American side of things, please allow for as much time as possible when ordering!

I cannot be held responsible for delays by the postal services as they are out of my control but will help with any problems in anyway I can.

***All customs and taxes are out of my control and are paid for by you the buyer.***

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

WovenInWords PRIVACY POLICY

As a small business I am required to use and keep personal data, for processing orders and doing my accounts. I am required to inform you of how I both process and store, personal data for WovenInWords.

DATA COLLECTED AND HOW I USE IT

WovenInWords Etsy Shop

What date is processed?: name, address, email and payments.

Lawful/Legal basis for recording the data, to process orders made by customers.

WovenInWords Social Media Accounts ( facebook, instagram)

What data is processed?: names only.

WovenInWords uses social media accounts to allow people to find my etsy shop. No orders are processd this way. All customers are redirected to my Etsy shop.

Lawful/Legal basis for recording data, to help process orders.

*Payment Processing

All payments that are taken for orders are processed by third party websites, either etsy or paypal.

*Third Party Websites (etsy and paypal)

These sites are governed by their own privacy statements and WovenInWords are not responsible for any of their operations, including, but limited to, their information practices. Users submitting information to or through these third party websites, should review the privacy statements of these sites, before providing them with any personal information.

All information I use as part of WovenInWords is viewed and processed, either using my laptop, which has a password system to be accessed, or my Ipad, which is passsword protected. Passwords are quite often changed.

*Data Sharing: NO data is shared with anyone.

*DISCLOSURE

Any data required or held by me is secure and held only by myself and it will not be distributed to any third parties, unless it is legally required by HMRC, should they request to see my accounts

You may request details of personal information which I hold about you and you may ask for them to be deleted, unless I am required to keep them legally for my accounts.

*RETENTION OF DATA

I do not retain customers information any longer than is required, but I will retain the following information for my accounts/HMRC

+ What data is processed?: documentation required for preparing accounts for HRMC

+ Data refers to: invoices, receipts and payments from customers.

+ Lawful/Legal basis for recording data: The legal basis for processing this data is a 'legal obligation' because it is required by HRMC

+ Data sharing: it will only be shared with HMRC on request.

+ Data storage: The documents are stored securely in paper/online format.

+ Data retention: HMRC state 'I must keep records for at least 5 years after the 31st January submission deadline of the relevant tax year'. HM revenue and customs (HMRC) may check my records to make sure the right amount of tax has been paid.

+ Data destruction: after the required length of time, all documents are shredded or securely deleted.

All other data collected, if not required lawfully, is deleted when no longer required.

DATA BREACHES

I would be obligated to notify the relevant authorities of any data breach within 72 hours of becoming aware of any breach. We understand the high fines in place for failing to follow the correct procedures for a breach of data.